Terms and Conditions


1. CONTRACT
1.1. Treatment of Surfaces Limited (TOSs Ltd.) which trades under the trade-name of Technical Supermarket (the Supplier) supplies its goods (the Product) to its customer (the Client).
1.2. It is the intention of the Supplier that all the terms of the contract applying to all transactions on the website are contained in these Terms & Conditions Of Trade (T&C).
1.3. The Supplier reserves the right to alter these Terms & Conditions Of Trade (T&C) without notice to the Client. Changes will apply to any subsequent orders received. Please check the Terms & Conditions Of Trade each time before make a purchase.

2. DELIVERY
2.1. Usually we deliver to:
– UK MAINLAND IN 3-5 WORKING DAYS and
– WORLDWIDE IN 3-10 WORKING DAYS.
The Client can also organize a delivery himself.
2.2. Delivery times given on our website are only for estimated purpose. Some special (such as precious materials, chemicals etc) Products can take longer to be delivered depend of Custom requirements in your country, quantity and specifications. Unless expressly agreed by the Supplier in writing, time is not and shall not be deemed to be of the essence of TCT. It is the Client’s full responsibility to call the Supplier BEFORE make an order to confirm that the Product(s) required is(are) available at that time.
2.3. Client also has all responsibility on all Customer charges and regulations in his own country.
2.4. The Client shall make all arrangements necessary to take delivery of the Product(s) whenever it is tendered for delivery. The Supplier will only tender delivery of goods to persons aged over 18.
2.5. Whilst the Supplier will endeavour to hold sufficient stock to meet all orders, if there is insufficient stock to meet your order, the Supplier may at their discretion contact the Client to offer a substituted product, negotiate another delivery date, or alternatively, refund the price paid for the Product(s) as soon as possible.
2.6. The Supplier reserves the right to change the physical appearance of the Product if it does not effect technical specification. The Client takes all responsibility regarding address provided and will required paying delivery charge again if his order will be returned back to us by a courier because had an incorrect or unknown address.
2.7. If Client made a payment via PayPal we will send his order only to a PayPal CONFIRMED address so, to get your order quickly and in good condition please make sure before place an order that the delivery address on your PayPal account is correct and confirmed.

2.8. All international Clients must provide with full and correct delivery address a contact telephone number for delivery drivers.

3. PRICE
3.1. Whilst every effort is made to ensure that the correct price is displayed on our website, errors may occur. If the Supplier discovers that such an error or prices were changed (for example for precious metal chemicals) has been made in the quoted price, the Client will be contacted to confirm this in 24 hours.
3.2. The Client will then be given the option of cancelling the order or re-confirming it at the correct price. If the Supplier is unable to make contact with the Client the order will be treated as cancelled.
3.3. The Supplier must receive a correct payment for the whole of Client’s order together with any applicable carriage and insurance charge, before the order can be processed. All prices on the website are in GBP (Great British Pounds). A payment may be accepted also in USD or Euro, but it MUST be equal the price in GBP when will be converted.
3.4. The Supplier reserves all rights to change on the website Products prices and their details at any time.
3.5. Promotions stated on the Supplier’s website are valid for a limited time only while stock last.
3.6. If the Client wants to receive products at trade or distributor prices the Client must have a writing contract with a supplier to approve his order and get a correct proforma invoice before make a payment.

4. TERMS OF PAYMENT
4.1. Clients must be aged 18 years or over. The full ownership of the Product will pass to the Client when the Supplier receives a full and correct payment.
4.2. We prefer Bank Transfers (TT) , but payments can be made also by PayPal, credit & debit card or by cheque, postal order (in which case the order will be confirmed only from the actual acceptance of the payment day), or by cash/card on collection.
4.3. By placing an order through the website the Client must pay total amount for the order prior to the dispatch of the goods to the Client’s delivery address, unless other credit terms have been agreed previously between the Client and Supplier.
4.5.  Please note – we have NO access to any bank/card information of our clients. If you have any questions or quires regarding this matter please contact WorldPay (the on-line payment system provider) for more information regarding this matter via http://www.worldpay.com/support/.
4.6.   When Client makes a payment via PayPal he must pay 2% surcharge fees. To avoid fraud deals we also keep all rights to cancel any PayPal payment at any time without customer’s permission or do not accept a PayPal payment from some countries by our choice. Depending of country and amount of order an additional confirmation may be required even the Client will pay by a credit or debit card.
4.7.  When Client makes a payment via PayPal the Supplier will deliver its order only on an address registered with PayPal. It is full Client’s responsibility to insure before place an order that on his PayPal account is a correct delivery and confirmed address.
4.8.  Client can use only one type of discount at a time. Discount coupons can not be used for discounted products and no valid for used and refurbished equipment. Also promotions cannot be used in combination with any other offers/discounts.

5. DELIVERY INSPECTION
5.1. On receipt of goods, always write ‘UNCHECKED’ beside your signature as required by our Insurers. Then only the Client will have no responsibility for any non-delivery or damaged items and the Seller will be replace/repair and re-send it to the Client by Seller’s account. Contents damaged or contents missing must be reported to ourselves in writing within seven days of delivery.
5.2. If the Client does not give notice within seven days the Product will be deemed to has been delivered in the quantities shown in the invoice (order) and the Client shall not be entitled and will irrevocably and unconditionally waive any right to reject the Product or claim any damages cost whatsoever for delivery howsoever caused.

6. RETURNS AND CANCELLATION
6.1.   The Client has the right to cancel most orders placed within fourteen days beginning with the day after the date the Product was delivered.

6.2. On cancellation for whatsoever reason the Client must return his order in its original condition and packaging to the Supplier at Client’s cost unless the Product is being returned because it was damaged on transit or has contained incorrect goods, in which case the Supplier will meet the cost of the return on the Suppliers nominated carrier.

6.3.   If the order was returned by the Client because of any other reason/s the Supplier reserves all rights to deduct from the refunding amount full cost of P&P for both ways, Credit/Debit card charges and all re-stocking fees.

6.4.    If the Client has cancelled a CUSTOM-MADE order when it is still processing than he must to pay a cancellation charge (creating drawings, already bought materials, special equipment etc). The Supplier must send to the Client a full list of losses on the cancelled order in 5 working days and, if the Client agreed, refund rest of amount in 7 working days.

6.5.    Refunds will only be made using the same way the Client has used to make the payment to the Supplier within 7 days from the date receiving the full order back.

6.6. Supplier will not accept cancellations, returns and/or refunds on used, refurbished, discounted and custom-made plants, machinery, equipment, accessories and materials.

7. WARRANTY
7.1.  The period of warranty is the one year and commences on the date of delivery of the Product. In the event that the Product is not in good working order the Supplier will provide, during the warranty period, a free service. The warranty is subject to proof of purchase being provided therefore the Client should retain the original receipt or full order information.
7.2.    The service consist either repair or replacement Products that will be provided on an exchange basis and will either be new, equivalent to new or re-conditioned. All replaced spare parts and Products shall become the property of the Supplier.
7.3.   The damaged product scheduled for repair or maintenance will have to be delivered by the client to the Supplier centre where engineers will be repairing it.
7.4.    The Client must inform the Supplier in writing if the Client changes his address. After repair the Product will be posted to the address saved in the Suppliers system unless new address is given by the Client. Any costs of secure transportation of the Product to and from the Supplier centre will be borne by the Client.
7.5.    PLEASE NOTE: Warranty does not covered:
– Chemical, materials and certain parts.
– Internal and external mechanical damages of any of our machinery and equipment.
– Equipment, machinery and accessories that were damaged by incorrect using.
The Suppliers warranty is only valid for machinery, equipment and accessories produced by the Supplier.
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8. HEALTH AND SAFETY
8.1.    It is the full Client’s responsibility carefully read all the manuals and instructions that are provided together with the Product for starting to using it in correct and safety way. The Supplier does not accept any responsibility about Heath & Safety of Client. The Client has to be ensured before making a purchase that s/he is fully familiar with any hazards of the plant, machinery, equipment or accessories purchased from the Supplier. The Supplier cannot be held liable for any personal injury or loss arising from the use or possession of the Supplier products.
8.2.    Client should ensure also, before place an order, that s/he has MSDS on all ordered chemicals and materials and is fully familiar with any hazard on them because the Supplier can not be held liable for any personal injury or loss arising from the use or possession of our chemicals and materials.
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9. GENERAL
9.1. If any part of these conditions is invalid, illegal or unenforceable the validity, legality or clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect. The website content (design, images and text) is the copyright of Supplier. The content may not be copied or removed, nor may the site be altered or republished in any way without written permission of Supplier. All rights on all Supplier’s products are reserved.
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10. CONFIDENTIALITY
10.1.  The information is collected on this website only during the order placement process for registered holders and soles the purpose of allowing us to complete the supply of the requested goods and to keep you informed of the progress of your order and of developments on the site. We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our “mailing information” to third parties but do use it to advise our clients of goods and services provided by this organization which we feel may be of interest to them, unless expressly instructed otherwise in writing, which you may do by selection of the option at the end of this page. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organization and your credit card details are not divulged to us at any time.